Order requirements:
There is a $100.00 (total order) minimum order requirement. All models are sold by the case, unless you enter in the dropship program.
Order placement:
All orders are processed in the order in which they were received. We understand the urgency of processing your order as soon as possible. We normally process & ship orders the same day, as long as the order is placed before 2:00 PM (EST). The holiday season is hectic for everyone and we try our hardest to process your order as quickly as possible, however it can take up to 3 business days before the order can be shipped (if it is in stock)*, so please remember to place your orders ahead of time, and always keep in mind the shipping time.
*(Please read our "out of stock" policy)
Shipping cost:
The cost for shipping may vary due to: quantity of boxes, weight, and ship to address. We offer UPS (for small to medium) orders, and common carrier (for pallet orders). UPS orders will not have its shipping cost calculated until after it is processed.
Out of Stock:
If an item is out of stock you will not be charged for the item, it will be placed on back order and will be shipped and charged once it has arrived in our warehouse, unless otherwise noted by you. Due to the extremely high volume of orders during the holiday season backorders may take up to 72 hours to leave our facility once they arrive in our warehouse.
Acceptable Forms of Payment:
We accept Visa, Mastercard, American Express, Discover, Money Orders, and Cashier Checks.We will ship COD only if you are an established customer (Min 4 orders)
Credit Terms:
We do not offer credit. All orders must be prepaid.
Returns:
We will accept returns on a case by case basis. Returns are subject to a restocking fee and shipping is not reimbursed.
Credits:
Items that are returned and any other credit owed will be issued in the form of merchandise credit owed. The only exception will be for a mistake that was made by us. In a case where it is a mistake made by us we will issue the credit in the form of payment that we received originally (ie. credit card)
Merchandise Received Broken or Damaged:
We do our best to ensure that all merchandise shipped from our warehouse is packaged well. In the rare case that you receive something damaged our broken we require that you notify us with the claim within 24 hours of receiving the shipment. If your order is shipped UPS and you have received damaged merchandise please call UPS at 800-742-5877 to initiate the claim process. You will need your tracking # and the cost of the merchandise to initiate the claim.
UPS will notify us to complete the claim process. Once we have been notified by UPS and the claim is approved we will then credit your account.
Samples:
We will provide free samples of our fragrance oils if it is going with an order. We reserve the right to limit the amount of free fragrance oil samples at any given time.
Shortages:
If you receive an incomplete order, please notify us immediately. It is very important to check your order immediately upon receipt and notify us with 24 hours of any shortage.
Refusing Shipments:
If you refuse a shipment or are unable to receive the shipment on the scheduled delivery date then you will be responsible for freight charges. Any order refused will be subject to a 20% restocking fee. If a COD order is refused you will not be allowed to place any future COD orders.
Price Changes:
We reserve the right to change prices without prior notice. We will however do our best to let our customers know of any price increases.
Competitive Pricing:
We do our best to keep our pricing extremely competitive. If you wish for us to evaluate an item for competitive pricing please call 305-687-9260.
If a competive price is approved it is your responsibility to notify your sales rep when you are ordering your items. We cannot adjust any invoice after it has been entered in to our system.
